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FAQ


What is CreditVouchers.com?

CreditVouchers.com is a revolutionary web platform simplifying voucher administration and exchange/trading between our Participating Merchants and their Customers online.


How does CreditVouchers.com work?

We act on behalf of our Participating Merchants to handle the redemption of our Credit Vouchers. Anyone can purchase a Credit Voucher through the CreditVoucher.com website or at any of our Participating Merchant websites. We assign a 16-digit code to each voucher for identification, safer and unique transaction.


Who can use Credit Vouchers?

Anyone can use Credit Vouchers, both legal entities and individual persons. Usage of our Credit Vouchers is however the responsibility of each individual user for compliance with the laws and regulations in the jurisdictions where they reside/work.


What do I get when I buy a Credit Voucher?

You get security and privacy of shopping online, as well as clean and neat website-easily accessible and user friendly. The Customers get profile management,


What currencies do you support?

Currently we support Euros, British Pounds, American Dollars and Chinese Yuan. When using a credit or debit card, certain charges may apply when paying for Credit Vouchers using credit or debit cards issued in a different currency.


Can I use more than one Credit Voucher?

Yes. You can use more than one Credit Voucher at any given time. If you use more than Euro 15,000 we will need to verify your identity. You can also combine Credit Vouchers in multiple currencies to complete a single transaction.


Can I redeem a Credit Voucher at another Merchant?

Yes you can. If you purchase a gift certificate voucher, you can redeem that voucher at some or all of our Participating Merchants that have agreed to issue and accept that voucher.


Can a Credit Voucher be transferred?

A Credit Voucher is a bearer certificate, so yes, you can freely choose to pass the Credit Voucher to your loved ones who can redeem it.


Are there any fees?

No, Customers do not pay fees for using Credit Vouchers – only Participating Merchants pay us fees, for redeeming Credit Vouchers.


What happens to my personal data?

Alternative Payments Limited, the company behind CreditVouchers.com, is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement, and the laws and regulations governing collection, usage and dissemination of such data.


Is using Credit Vouchers safe?

Using Credit Vouchers is safe. When you pay to purchase a Credit Voucher we process those payments with utmost efficiency using latest state of the art technology for both processing and protection of transactions. Our systems are encrypted and protected with the latest state of the art technology in the field. However we strongly advise that you undertake any reasonable measure to protect yourself and your data from usage that can be adverse. If you have any questions or comments in regard to security, kindly send us an e-mail or contact us using one of the methods in our Contact us section.


Stolen or lost Credit Voucher?

If you suspect that your Credit Voucher code has been compromised, please contact us immediately on our 24/7 support line.


Can I get a refund?

You can request a refund for any valid and unused Credit Vouchers. You can also request a refund for any products or services obtained from any of our Participating Merchants, subject to their refund policies. Alternative Payments Limited is not responsible for either the quality of the good/service refunded. Some of our Participating Merchants may agree to refund your Credit Voucher through another Participating Merchant or through CreditVoucher.com.


How can I contact CreditVouchers.com?

For the benefit of both our Participating Merchants and our Customers we have 24/7 support policy in place. For detailed information how you can contact us, please refer to the Contact Us page on our website.


Questions?

Should you have a question, please do not hesitate to contact us at any time. Our staff is ready to take your questions and address them instantly. For more detailed answers, we kindly ask you to refer to our Terms and Conditions, Privacy policy and Cookie policy.

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